CBD Subscription Terms
With a CBD subscription, you make sure your favorite CBD products never run out! You can always make changes to changes to your order flexibly and there are no binding deadlines for your order. You can find the general terms and conditions of the subscriptionhere and below is the Quick Guide for the subscription .
This is how a subscription works!
You can easily and quickly place a CBD subscription from the Hamppumaa’s online store. Subscription requires a regular customer account so you can easily make changes to your order.
- Find the product you want in our online store
- Click on “CBD Subscription”, select the desired order interval and add the order to the cart
- You can make other purchases as usual. If you want more products for the same duration order, you can easily do so by repeating steps 1-2 and selecting the same order interval for the products.
- Go to checkout and check the contents of your shopping cart. At the checkout, you can see a breakdown of ongoing purchases and possible one-time purchases. If necessary, you can easily change the order you have placed.
- Log in to your loyalty account at checkout if you were not already logged in
- Choose your delivery and payment method. Future deliveries of subscription will automatically use the delivery and payment methods you select here.
- Confirm order
- You can edit your subscription under the “My subscription” menu on your own pages .
Once your order is placed, you will receive an order confirmation of your purchase in your email. When the products are shipped from our warehouse, you will receive a delivery confirmation that will allow you to track the progress of your order.
For subscription, we will always send you an email informing you of the delivery 3 days before the products are shipped from our warehouse. You will also receive a confirmation on the same day the products are shipped from our warehouse. If you wish, you can edit the products, the time of your subscription or cancel the subscription until the day before the shipment.
You can easily manage the products and cancellation of a standing order from the online store’s own account page under “Standing orders”. You can change the time interval by contacting our customer service. Cancellation and exchange of products is also possible by contacting our customer service.
The standing order is paid with the payment card of your choice (Visa, Visa Electron, MasterCard, etc.). If the charge to the payment card fails, the delivery and charge of the standing order will be suspended. If you then want to use your subscription again after the card payment fails, please contact our customer service or create a new subscription.
Delivery for each subscription will be invoiced on the same day the products are shipped from our warehouse. You can see the shipping date on your own page under the “My Pending Order” menu.
From the payment card, only abbreviated information about the identification information of the payment card, i.e. the last 4 digits of the account number, is stored on the secure server of the payment intermediary. Identification information is used to maintain the long-term subscription contract for the time being, until the contract is terminated.
Renewal of the subscription
The long-term subscription is automatically renewed at the agreed time. So you don’t have to do anything. The payment is based on a contract that is valid for an indefinite period, which you can cancel at any time.
Three (3) days before the renewal of the long-term subscription, you will receive a confirmation of the future renewal in your email.
Your subscription will be sent automatically in the shipping method you selected in your first order. You can change the delivery method on your own pages under the “Permanent orders” menu. There are all the delivery methods we offer to choose from.
All your standing order deliveries are sent free of charge, if the sum of the standing order products exceeds the limit of 75 euros.
We always strive to ensure the availability of long-term ordered products. However, if, exceptionally, a product included in a subscription is out of stock on the day of shipment, our customer service will contact you and resolve the situation with you.
Price of the permanently ordered product and product return
The price of a subscription product changes according to the most up-to-date price information. For example, if a product has a promotional price at the time of shipment, the discounted price for your order will automatically update. The price will be stated on each order confirmation you receive before the product is delivered. Hamppumaa reserves the right to change prices. You always have a 30-day right of return for a long-term ordered product, which starts from the day the product is delivered. Read more about the right of return in the delivery terms.
However, we ask you to contact us in good time if you still have the previous products left, so we can cancel and take a break. This way we can together avoid unnecessary transport of goods back and forth.
One-time purchases added to the subscription
It is also possible to add one-time purchases, i.e. products that can be delivered only once, to the deliveries of the standing order. The possibility to add products as one-time purchases always opens four days before the next selected delivery date and you will receive a reminder by email.
Products intended as a one-time purchase are invoiced in connection with the normally delivered long-term order. The price and product return are subject to the same conditions as for permanently ordered products.
Making changes to your subscription and stopping it
You can make all changes to your standing order on your own pages from the “Standing orders” menu. You will also find information in the same place as the next order will be delivered. Please note the possible effects of product availability on future delivery times. You can make the following changes to your subscription:
- Pause the current subscription so that no further shipments are received until you reactivate the subscription
- Restart the paused pending subscription
- Postpones the next delivery of your subscription, either earlier or later than planned
- Changes the delivery time of a subscription
- Permanently cancel your subscription
Changes must always be made at the latest on the day before shipment. Unfortunately, changes made on the day of shipment will not be time for future delivery.
If you want to change the address for your subscription, you can do so by changing your own Customer information in My Page. Please note that if a subscription has just been created or the change is made on the day of shipment, the changes will not be updated until the next delivery.
You can also request changes to your subscription via email from our customer service. You will receive a confirmation once the desired changes have been made. Please note that this may take some time to reach our customer service and changes may not be made on the same day. If the changes cannot be made in time, you can always exercise your right of return and return the product to our warehouse.
Once the changes take effect, you will receive a notification of the change in your email.