CBD Subscription Terms and Conditions
With a CBD subscription, you make sure your favorite CBD products never run out! You can always make changes to changes to your order flexibly and there are no binding deadlines for your order. You can find the You can find a quick guide to subscriptions here.
This is how a subscription works!
You can place a CBD standing order easily and quickly at the Hamppumaa online store. A subscription order requires a loyalty account so that you can easily make changes to your order.
- Choose the frequency at which you want your product to be delivered – this can be once a week, every 3 months, or anything in between. (Note: Please contact our customer service if you would like to change the frequency to weekly)
- Order as normal, get at least 20% off and always the best price. You will receive an order confirmation directly to your email.
- Your order will arrive quickly and with free shipping if the total amount of products is over 75 euros.
- You will receive a reminder email three days before your next shipment so you can easily manage your order.
- When the new shipping date arrives, payment for your product will be automatically made using the same payment card details as the first time, and you will be sent a separate order confirmation.
- Payment for a subscription is currently only possible with payment cards.
- Via My Account you can cancel your order, change your delivery address, or update your payment card information.
- Please contact our customer service if you would like to change/modify products or delivery times.
- All products added to a standing order by customer service will remain in the standing order for the time being.
- If the customer adds products that do not belong to the standing order category, they must be added to the standing order separately for each delivery.
Once your order has been placed, you will receive an order confirmation via email. When the products are shipped from our warehouse, you will also receive a delivery confirmation, which will allow you to track the progress of your order.
For subscription orders, we will always send you an email with delivery information 3 days before the products are shipped from our warehouse. You will also receive a confirmation on the same day the products are shipped from our warehouse. If you wish, you can edit the products, time or cancel your standing order up until the day before shipment.
You can easily manage your standing order products and cancellations on the online store's oma tili page under "Subscriptions". You can change the time period by contacting our customer service. Cancellations and product exchanges can also be made by contacting our customer service.
Payment methods
The subscription is paid for with the payment card of your choice (Visa, Visa Electron, MasterCard, etc.). If the payment card is charged, the delivery and charging of the subscription will be suspended. If you would like to use the subscription again after this, please contact our customer service or create a new subscription.
Delivery for each subscription will be invoiced on the same day the products are shipped from our warehouse. You can see the shipping date on your own page under the “My Pending Order” menu.
From the payment card, only abbreviated information about the identification information of the payment card, i.e. the last 4 digits of the account number, is stored on the secure server of the payment intermediary. Identification information is used to maintain the long-term subscription contract for the time being, until the contract is terminated.
Renewal of the subscription
The long-term subscription is automatically renewed at the agreed time. So you don’t have to do anything. The payment is based on a contract that is valid for an indefinite period, which you can cancel at any time.
Three (3) days before the renewal of the long-term subscription, you will receive a confirmation of the future renewal in your email.
Delivery
Your subscription will be sent automatically in the shipping method you selected in your first order.
All your standing order deliveries are sent free of charge, if the sum of the standing order products exceeds the limit of 75 euros.
We always strive to ensure the availability of long-term ordered products. However, if, exceptionally, a product included in a subscription is out of stock on the day of shipment, our customer service will contact you and resolve the situation with you.
Price of the subscription ordered product and product return
The price of a subscription product changes according to the most up-to-date price information. For example, if a product has a promotional price at the time of shipment, the discounted price for your order will automatically update. The price will be stated on each order confirmation you receive before the product is delivered. Hamppumaa reserves the right to change prices. You always have a 30-day right of return for a long-term ordered product, which starts from the day the product is delivered. Read more about the right of return in the delivery terms.
However, we ask you to contact us in good time if you still have the previous products left, so we can cancel and take a break. This way we can together avoid unnecessary transport of goods back and forth.
One-time purchases added to the subscription
It is also possible to add one-time purchases, i.e. products that can be delivered only once, to the deliveries of the standing order. The option to add products as one-off purchases will always open 3 days before the next selected delivery date and you will receive a reminder by email.
Products intended as a one-time purchase are invoiced in connection with the normally delivered long-term order. The price and product return are subject to the same conditions as for permanently ordered products.
Making changes to your subscription and stopping it
You can make all changes to your subscription order from your own pages in the "Subscriptions" menu. You can also find information about when the next order will be delivered in the same place. Please note that product availability may have an impact on the future delivery date. You can make the following changes to your standing order:
- Stop an existing subscription, so that no further shipments will be sent until you reactivate the subscription.
- Restart a paused subscription
- Move the next delivery of your subscription order, either earlier or later than planned
- Permanently cancel your subscription
Changes must always be made no later than the day before shipment from the warehouse. Unfortunately, changes made on the day of shipment will not be made in time for the next delivery.
If you want to change the address for your subscription order, you can do so by changing your Hamppumaa customer details. Please note that if the standing order has just been created or the change is made on the day of shipment, the changes will not be updated until the next delivery.
You can also request changes to your subscription via email from our customer service. You will receive a confirmation once the desired changes have been made. Please note that this may take some time to reach our customer service and changes may not be made on the same day. If you cannot make changes in time, you can always exercise your right of return and return the product to our warehouse.
You will receive a notification of the change in your email in case the changes take effect.