Delivery terms
By using the website www.hamppumaa.fi and purchasing products or services, you agree to comply with our terms of use.
By using the website and placing an order on www.hamppumaa.fi, you represent that you are at least 18 years of age. This website and all of its content are intended for adults aged 18 and over.
We have made every effort to ensure that the information provided on the website is accurate. However, we make no representation or warranty of any kind as to the accuracy of the information.
We are not liable for any losses (direct, indirect or consequential) that may arise from reliance on the information on the website or from any errors or omissions.
Ordering Products
You can order products from the Website by completing the order form and completing the checkout process. We will accept your order by sending an order confirmation to the email address you provided. This email will form the contract between us, regardless of whether you receive the message or not.
Liability
The Service Provider is not responsible for the accuracy of the information published on its website or for any damages that may arise if the information has been modified or added by a third party without the consent of the Service Provider.
The Service Provider's website may use cookies (small files that a web server sends to the user's computer) to perform certain functions that are necessary for the proper functioning and display of the website. The cookies used on the website are always temporary and their sole purpose is to improve the efficiency of data transmission. They are automatically deleted at the end of the user's session. Cookies are in no case used to collect or store personal data.
The Service Provider's website may contain links to third-party websites. Since the Service Provider cannot constantly monitor the content provided by third parties, it assumes no responsibility for such content. If the service provider becomes aware that any external content violates national or international law, morality or public order, the content in question will be removed immediately and any links to the website in question will be severed. In addition, the authorities will be notified if necessary.
The service provider is not responsible for content published on its website by third parties, which may originate, for example, from forums, discussion boards, blogs, comments, social networks or other platforms where users can independently produce content. The service provider is ready to cooperate with users, authorities and security authorities to remove or block any content that may violate national or international law, infringe the rights of third parties or be contrary to morality and public order. If the user notices such content on the website, we ask that you contact the website administrator immediately.
This website has been checked and tested to ensure that it functions properly. As a general rule, the website should be available 24/7, every day of the year. However, the service provider does not rule out the possibility that the website may be interrupted due to programming errors, force majeure, natural disasters, industrial action or other similar unforeseen circumstances.
Intellectual property rights and rights of use
The website, including, but not limited to, its programming, editing, compilation and other elements necessary for its operation, as well as the design of the website, logos, texts and graphics are the property of the service provider or, where applicable, have been licensed or expressly authorized by the authors. All content of the website is protected by current intellectual property and industrial property laws and is registered in the appropriate public registers. Regardless of the purpose of use of the content, any reproduction, exploitation, distribution, marketing or use, even partial, of the content always requires the prior written authorization of the service provider. Any use without authorization is considered a serious violation of copyright or industrial property rights. Designs, logos, texts and graphics of parties external to the service provider that may appear on the website are the property of their owners. Any disputes that may arise from these are the responsibility of the said owners. However, the service provider has received the necessary express and prior permission for the use of these elements.
Applicability and availability
These general terms and conditions apply to all offers by the entrepreneur and to every distance sales contract concluded between the entrepreneur and the consumer. Before concluding a distance sales contract, the customer shall be given the opportunity to familiarize with the general terms and conditions. If this is not reasonably possible before concluding the contract, the consumer shall be informed of where the terms and conditions can be obtained. At the customers's request, the terms and conditions shall be provided to customer without delay and free of charge. The terms and conditions shall be presented in such a way that the consumer can easily save them on a durable medium. If, in addition to the general terms and conditions, product-specific or service-specific special terms and conditions apply, the above principles shall apply to these. If there are any conflicts between the different terms and conditions, the consumer has the right to rely on the terms and conditions that are most favourable to custoer.
Delivery and delivery processing
We collect and mail products every weekday. Delivery takes place in Finland as a service of Posti, Matkahuolto and Postnord either directly to your home or to the nearest delivery point to the address you have provided, such as parcel machines, R-kioski, K-market, Prisma, Posti, Matkahuolto and other service points. When ordering, you can choose the pick-up point you want. Orders outside Finland are delivered directly to your door via the GLS transport company. The delivery costs of the order are displayed at the checkout under the delivery method.
When the package has arrived at your post office, you will receive a notification. Notification of package arrivals is primarily by text message or e-mail only. A paper notice of arrival will only be sent if the recipient has not provided their telephone number or email address. It is important that when you order, you enter your up-to-date contact information with phone numbers.
Please always check that the desired product is available in the online store. We always deliver the order products at once when all the order products are available. Product availability is indicated on the product pages in connection with the “Add to cart” button.
Unfortunately, the products do not have a pick-up option.
All orders are shipped via certified mail. Delivery times are estimates and do not take into account holidays, weather conditions or temporary stock shortages. Prohibitions and restrictions vary by country and may change at short notice. We therefore ask that you check the local laws of your destination country before purchasing from us as we cannot be held responsible for delays, returned items or any customs fees.
Shipping costs vary depending on the destination and weight of the products. All orders are generally shipped the same day if placed before 12 noon. If we are aware of a delay in delivery, we will notify you immediately. You can cancel your order free of charge until you have received confirmation that your order has been shipped. If your order is lost during transport, we will send you a replacement product according to the schedules of the selected shipping service, once the order has been officially considered lost.
If an order is returned to us due to incomplete or incorrect delivery information or if the order cannot be delivered through no fault of our own, we may, at our discretion, charge a reshipment fee equal to the reshipment costs plus an administration fee, totaling 20 euros. Please ensure that you provide correct address details and receive or collect your order on time to avoid additional charges. If you do not receive your order within the stated time, please contact us and we will investigate the matter and, if necessary, reship your order. Please note that all deliveries are made via third-party shipping services and are subject to their terms and conditions. We will do our best to deliver your order as quickly as possible, but we cannot guarantee the quality of the shipping service or delivery schedules.
Right of withdrawal and return conditions
The customer has a 30-day right of return. The right of return only applies to unused and saleable products in the original packaging.
If you wish to return a product, please contact our customer service at info(at)hamppumaa.fiIf the shipment has been damaged during transport, please file a damage report immediately with the carrier or pickup point, depending on how the order was delivered. After this, contact our customer service so we can arrange delivery of a replacement product.
Please note that simply failing to collect the shipment does not constitute a valid withdrawal notice under consumer protection law. If you wish to exercise your right of withdrawal, you must notify us through customer service. If you wish to exercise your right of withdrawal, you must notify us via customer service.
Uncollected orders are automatically returned to our warehouse. In such cases, the customer must contact our customer service regarding how to proceed with the order. Since shipping costs also arise for returned shipments, we charge a fee of 20 euros to cover the return costs and any reshipping costs.
Orders over 75€ are delivered free of charge. Free delivery is offered as a delivery option at checkout when the total amount of ordered products exceeds 75€. Note: does not apply to deliveries outside the EU. In Finland, free shipping only applies to Posti's delivery method.
Shipping country, return address and additional fee
Shipping and return addresses for orders
Sentient Being OÜ, Satakunnankatu 12, 33100 Tampere, Finland
Duties, taxes and other possible additional fees
For orders outside the EU, import and customs fees are the responsibility of the customer. If the order is shipped to a country or region where customs fees, import taxes, local taxes or other government fees may be levied on the shipment, these possible fees are the responsibility of the customer, unless otherwise stated at checkout or when ordering.
The seller is not responsible for any customs duties, taxes or other import-related fees imposed by the authorities that may be levied in the destination country.
Company details
Sentient Being OÜ
Kotkapoja tn 2a-10, 10615 Tallinn, Estonia
Registration number: 16099710
VAT: EE102310449
Other things
If you have any questions, please dont hesitate to contact our customer service by e-mail info (at) hamppumaa.fi or via the chat window.
We reserve the right to change our delivery terms. Before placing an order, the customer must familiarize himself with the delivery conditions in force at any given time and check the current legislation of the delivery country regarding the products. We treat all customer information in the strictest confidence.